Business Insights Operating Model Development
Maven was engaged by a central government agency to design a coordinated, best-practice approach to delivering data, insights and intelligence. The objective was to increase effectiveness, improve customer focus, and reduce duplicated effort across the organisation.
Our Approach
We worked closely with stakeholders to assess current delivery models and co-design a future operating model grounded in real user needs. This included developing customer personas, identifying gaps and overlaps, and defining practical tools, governance and measures to enable consistent, joined-up delivery.
Outcome
The agency gained a clear, customer-centred operating model that improved coordination, reduced duplication, and provided a practical foundation for implementation, enabling more effective use of data, insights and intelligence to support decision-making.
